Privacy Policy

Last updated: 16/07/25

At Illuminated Pixel, we are committed to protecting your privacy and ensuring transparency in how we handle your data. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

  • Contact details: Name, email, phone number (via contact forms, inquiries, or chat integrations)

  • Usage data: IP address, browser type, operating system, referring URLs

  • Cookie data: Preferences and analytics via tools like Google Analytics

  • Project-related data: Client briefs, media assets, and collaborative documentation

2. How We Use Your Information

We use personal data to:

  • Respond to inquiries or quotes

  • Manage and deliver projects

  • Provide customer support

  • Improve website performance and user experience

  • Communicate news, updates, or promotional material (if you’ve opted in)

3. Cookies & Tracking

We use cookies and similar technologies to enhance functionality and analyse traffic. You’ll be asked to accept or reject non-essential cookies when you visit our site.

For more details, see our Cookie Policy.

4. Data Sharing & Security

We never sell or rent your data. We may share it with:

  • Secure third-party tools (e.g., hosting providers, CRM systems, analytics platforms)

  • Legal authorities when required by law

Your data is stored securely using encryption and access control systems.

5. International Transfers

If your data is transferred outside the UK/EEA (e.g., cloud platforms), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

6. Your Rights

You have the right to:

  • Access, rectify, or erase your personal data

  • Object to processing or request restriction

  • Withdraw consent for marketing communications

To exercise your rights, email us at info@illuminatedpixel.co.uk.

7. Data Retention

We retain your data only as long as necessary for project delivery, legal obligations, or customer support.

8. Contact Us

If you have any questions about this policy or your data: Illuminated Pixel info@illuminatedpixel.co.uk +44(0)7784 218 157